GO GRAY PRIVACY POLICY

Effective Date: December 12, 2021
Last Updated: December 12, 2021

This Privacy Policy sets out how No Gray (“we,” “us,” or “our”) uses and protects any information that you, the user, provide when you visit the website, https://go-gray.com/  (“Website”). Except as otherwise provided herein, this Privacy Policy applies to all services offered by us on this Website. Except as otherwise provided herein, this Privacy Policy applies only to information collected through our Website and not to information collected offline.

This Privacy Policy does not cover the information practices of third parties, including other companies that may advertise on this Website. In addition, the Website may contain links to third party websites. Please note that the Go Gray website is a non-ecommerce website. All purchases will be processed and completed through Walmart.com. Please note that once you click on third-party links, including but not limited to links to purchase Go Gray products through the Walmart website, you will leave our Website. Please be aware that we do not have any control over third party websites, and use of third-party websites, and collection of information by those parties, are governed by their privacy policies. We encourage you to exercise caution and review their privacy policies before using their websites. We seek to protect the integrity of our Website and welcome any feedback about these third-party websites.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not use our Website. By accessing or using this Website, you agree to this Privacy Policy. We may revise and update our Privacy Policy from time to time, and all updates will be posted on this page. Unless otherwise required by law, your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

Please also visit our Terms and Conditions establishing the use, disclaimers and limitations of liability governing the use of our Website here: https://go-gray.com/terms-conditions/ .

 

Information We Collect

We collect the following categories of personal information: Identifiers such as your Internet Protocol address, email address, phone number and date of birth; Internet or other electronic network activity information; geolocation data.

We use Klaviyo to manage text messaging. You may review Klaviyo’s privacy policy www.klaviyo.com/legal/privacy-notice. If you opt in to receive mobile text messages from us, you will receive messages at the phone number you provide at the time you opt in. You do not need to make any purchase to opt in to receive text messages. For help, reply with the text HELP to the initial SMS message received or contact us at info@go-gray.com.  If you would like to stop receiving text messages, please text STOP to 844-824-2780 at any time.  Message and data rates may apply.

 

How We Use the Information We Collect

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, other than as specified in this Privacy Policy.

We will use your Personal Information for our legitimate interests, meaning our interests in conducting our business, and managing and providing services to you, which include the following:

• Providing, maintaining and improving our business;
• Managing and providing services to you;
• Responding to your questions, concerns, and other requests for assistance;
• Analyzing Website statistics, such as usage and experiences impacting your browsing experience. We this information to patch bugs and resolve other issues to present you with the best possible browsing experience. We also use cookies and other technologies to analyze how our customers interact with the Website, which helps us improve its functionality;
• Maintaining basic records, so that we may respond to and honor your requests to delete your data and prohibit future unwanted processing;
• Complying with legal obligations and process, and to safeguard our rights, privacy, safety, and property, as well as your rights, privacy, safety, and property, and that of our affiliates and third parties;
• Communicating with you, including through email.

 

How Long We Keep Your Personal Information

We will keep your Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for legal or other purposes), whichever is longer.

To determine the appropriate retention period for your Personal Information, we will consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we use your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer need to retain your Personal Information, it will be deleted or be anonymized so that you can no longer be identified from it.

 

How We Protect And Store Your Information

We are committed to making sure your privacy is protected when you use our Website and when we collect information from you. We take the security of your information seriously and implement a variety of security measures to maintain safety of all Personal Information you provide. We also make sure that third parties we use to process your Personal Information also use appropriate security measures to protect your data.

The safety and security of your information also depends on you. We urge you to be careful about entering information on public computers or on public networks.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to or stored on our Website.

 

Do Not Track (DNT) Signals

We only have access to or collect information that you provide us through your use of the Website. We do not track users over time and across third party websites. Accordingly, this Website does not respond to Do Not Track (DNT) signals.

 

Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser. Cookies enable websites or service providers’ systems to recognize your browser and capture and remember certain information. For example, you may use our cookies to stay logged in when you exit a browser window. You may read more about cookies at https://www.allaboutcookies.org/.

We use cookies and other technologies for different purposes. First, we use “Strictly Necessary Cookie” to carry out essential services of our website including, but not limited to, tracking sign-ups. Second, we use “Analytics Cookies” to understand how users arrive to and use our site. Third, we use “Functional Cookies” to make our site more user-friendly and give visitors a better browsing experience, such as the opportunity to leave product reviews. Finally, we use “Marketing Cookies” to facilitate our direct marketing.

Some cookies (Strictly Necessary Cookies) are so essential to the functioning of our website that you cannot opt out of them. However, you can choose to accept, decline, or withdraw consent to other cookies. Be aware that disabling cookies may prevent you from using certain features or services on our Website.

Browser Opt-Out: Most browsers have a “help” button or section on the toolbar. If you click on this button or section, you will find information about turning on and off cookies and how to receive notifications when a new cookie is received.

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Apple Safari

Additionally, many advertising services allow you to opt out of targeted advertising. You may find more information in the resources available at the Network Advertising Initiative, http://www.networkadvertising.org.

Mobile devices: Note that these resources may not work to turn off cookies on mobile devices. Every mobile device is different. Here are some resources for turning off cookies for popular mobile browsers:

• Mozilla Firefox (Android)
• Google Chrome
• Apple Safari

 

Disclosure to Third Parties

Other than as described herein, we do not sell, trade, or otherwise transfer to third parties your personally identifiable information. We may share your Personal Information with our parent company, Developlus, Inc. and affiliates, as well as with trusted third parties who assist us in operating our Website, conducting our business and servicing you, including providers of hosting, cloud services and other information technology services providers for the management or hosting of the Website; email communication and customer support services; and web analytics, marketing and digital advertising services, so long as those parties agree not to use the information for their direct marketing purpose, to keep this information confidential and use appropriate security measures to protect your data. We may also disclose your information as required under applicable law, to enforce our Website policies, or to protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. In the event of a merger, acquisition, reorganization, bankruptcy, receivership, or sale or transfer of all or a portion of our assets, your Personal Information may be transferred to a successor or affiliate or other entity surviving out of the event.

 

California Consumer Privacy Act

 Effective January 1, 2020, if you are a California resident, then you have the following rights:

1. You have the right to request that we disclose to you, not more than twice in a 12-month period, the personal information about you that we collect, use, and disclose during the 12-month period preceding your request, which shall include as follows:

• The categories of personal information that we have collected about you
• The categories of sources from which the personal information is collected
• The business or commercial purpose for collecting or selling that personal information
• The categories of third parties with whom we share that personal information
• The specific pieces of personal information we have collected about you
• The categories of personal information that we have disclosed about you for a business purpose.

2. You have the right to request the deletion of the personal information that we have collected from you.
3. You have the right not to be discriminated against because you exercised your rights under this section of the Privacy Policy, and we will not discriminate against you for doing so.

For purposes of exercising your rights above, please note the following regarding how we collected and used your personal information during the 12-month period preceding the effective date of this Privacy Policy:

• We collect the categories of personal information as recited in this Privacy Policy in the section entitled “Information We Collect.”
• We disclose the following categories of personal information for a business purpose: Identifiers; commercial information; Internet of other electronic network activity information; geolocation data.
• We do not sell and have not sold consumers’ personal information in the preceding 12 months.

We use the above categories of personal information for our legitimate interests, meaning our interests in conducting our business, and managing and providing services to you, which include the activities set forth in the above section of this privacy policy entitled “How We Use the Information We Collect.”

Effective January 1, 2020, if you wish to contact us to submit a request under the California Consumer Privacy Act, please click here or email us at info@go-gray.com with “California Privacy Request” in the subject line. You may have an authorized agent contact us to submit a request under the California Consumer Privacy Act; however, to do so, we may require the authorized agent to provide proof (e.g., your signed permission). We may also require that you verify your own identity or that you confirm that you provided the authorized agent permission to submit the request on your behalf.

We may need to verify your identity to enable us to process your request. The verification process will include your receipt of an email with a secured link asking you to provide us with the personal information requested and which we have on file for you. Such personal information may include your name, your mailing address, date of birth. Disclosure and deletion are subject to our receipt of a verifiable consumer request and exceptions or limitations established by applicable laws and regulations. Disclosure and/or deletion will not be completed if a consumer request cannot be verified.

 

California Minors Who Are Registered Users

If you are under the age of 18, reside in California, and have submitted personal information to us, you have the right to request that we cease use of your personal information. To make this request, please send an email to info@developlus.com with “California Minors Content Removal” in the subject line of your message. 

 

Nevada Online Privacy Law

If you are a Nevada resident, you have the right to submit a request directing us not to make any sale of personally identifiable information we have collected or will collect about you. We do not sell your personal information. To request confirmation that we do not sell your personal information, please send an email to info@go-gray.com with “Nevada Privacy Information” in the subject line of your message.

 

Rights Under the EU General Data Protection Regulation (“GDPR”)

If you are located in the European Economic Area, and provide your consent, your Personal Information may be transferred and stored outside of the European Economic Area to the United States for purposes described in this Privacy Policy. Whenever we store or transfer your Personal Information outside the European Economic Area, we will do so in accordance with applicable U.S. law and will implement appropriate safeguards.

There are possible risks involving such a data transfer arising from the absence of an adequate level of protection in the U.S. and the absence of appropriate safeguards such as a lack of a data supervisory authority. We take the security of your information seriously, and all Personal Information you provide to us will be securely stored on our secure servers behind firewalls. By using our services, you understand that your Personal Information may be transferred to our servers and third parties with whom we share it as described in this Privacy Policy.

Under the GDPR, consumers in the European Economic Area are afforded particular rights in relation to their personal rights. We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your Personal Information from us.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your Personal Information, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions.
• The right to object to processing: You have the right to object to us processing of your Personal Information, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect any processing of your data before we received notice that you wished to withdraw consent.
• The right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with the data protection authority of your country if you have a concern about our privacy practices, including the way we handle your Personal Information.

Please contact our customer service at: (951) 738-8595 or contact us at the following mailing and email addresses:

Mailing Address: 1575 Magnolia Ave, Corona, CA 92879

Email: info@go-gray.com

 

Changes to Our Privacy Policy

Unless otherwise required by law, it is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on our Website home page. If we make material changes to how we treat the information collected from our users, we will notify you through a notice on our Website home page. The date the Privacy Policy was last revised is identified at the top of the page. We may also notify you of any material changes by sending an email to you. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.

 

Contact Us

If you have any questions or concerns regarding this Privacy Policy or data processing, if you would like to change or access the Personal Information we have collected from you, or if you would like to make a complaint, you may contact us using the information below. You may also be able to refer a complaint to your local data protection regulator if you are not satisfied with the way we handled your complaint.

Email: info@go-gray.com

Mailing Address: 1575 Magnolia Ave, Corona, CA 92879